Outsourcing BPO Services to The Philippines and India
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By Nishant Maddineni
The Philippines has overtaken India as the largest hub for call centers in the world with more than one million Filipinos working in call centers and the related Business Process Outsourcing (BPO) industry as of August 2014. Call centers are one segment of the BPO industry, which involves outsourcing non-primary business activities such as payroll, human resources, accounting and customer call center relations.
